Breville Barista Express Espresso Machine

by Breville
TodayCAD92663
ITEM# 15409955
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Details

ITEM#: 15409955

Take your morning routine up a notch with this Breville Barista Express espresso machine. The built-in grinder processes whole beans on command, so you can enjoy maximum flavor. Use the included jug to dispense hot milk, and rely on the high-capacity design to serve a group.


Features:

  • Espresso machine
  • Silver finish
  • Model BES870XL
  • Patented razor dose trimming tool
  • 54 mm stainless steel portafilter
  • Single wall filter baskets
  • Dual wall filter baskets
  • Coffee scoop
  • Integrated tamper
  • Stainless steel milk jug
  • Cleaning disc and tablets
  • Cleaning brush
  • Allen key
  • Water filter and holder
  • Wattage: 1600
  • Capacity: 60 ounces
  • Measures: 15.8 inches high x 13.2 inches wide x 12.5 inches deep
  • Weight: 23 pounds

Specs

Features
Material Metal, Stainless Steel
Type Semi-Automatic
Color Silver
Product Features Auto Shut Off, Grind and Brew
  • Broke at 9m old. Breville are a NIGHTMARE!

    We really liked this machine for the first 9 months we used it and then it started making a horrible mechanical grinding sound when the water would flow. We decalcified, ran the cleaning cycle, changed the filter and nothing helped. So we flushed it out several times. Nope. We hoped in time it would just sort it's self out. It just got worse. A bit of background on the maintenance of our machine: I'm a stickler for having a clean espresso machine and had been running the cleaning cycle every 2 months, decalcifying as recommended in the booklet and changing the charcoal filter regularly. I have only ever used filtered water in it. It has been used at most once a day to make a double shot. Basically, it's been pampered. We googled the problem and discovered a Youtube video of someone demonstrating the exact same issue. There were dozens of comments from other people who had the exact same issue. Breville had even stated to one of them that it was a known issue. So about a month ago, we gave up and called Breville, at this point the machine is still under warranty. We called them at 2pm EDT on a business day and their phone lines were "closed". Tried again the next day, same thing. Even though their automated closed message says that they're open til 5pm. We tried again the next day and finally got through to someone. Before they would do anything with the machine she wanted us to try some alternative cleaning methods, which she said she would email to us. The email never arrived. I then emailed them to chase them up, I got a response 5 days later saying I'd need to call if I wanted assistance. We then called again yesterday, where we got the whole I'll email you some cleaning instructions and if it doesn't work call us back AGAIN. We finally got these instructions. We were instructed to run a cleaning cycle 3 times in a row. We did that, it made the sound worse. Called back again today (this is now the 5th time we've called). Only for them to tell us that they no longer replace these espresso machines if they're faulty, even though it states on their website: "Your Breville® product is covered by a one-year limited warranty from the date of purchase. Should your Breville product have a defect in product material or workmanship within the first year of purchase, Breville will arrange to have your original product returned to us, and will deliver an identical or comparable replacement to you, free of charge." Instead all they'll do is offer to try and repair it, we have to send it to their repair center where it will take over a month for them to attempt a repair on this pile of junk. If that fails then we're on our own. They said, alternatively, we could contact the retailer for a refund/exchange. However, because Breville have now screwed us around for SO long, our machine is now 3 days out of warranty so I doubt the retailer will help us. I am so upset with this purchase and will never buy another Breville product. Their product quality is dismal and their customer service is despicable.

  • Barista Express Espresso Machine
    Verified Purchase

    I've had the Breville Barista Express Espresso Machine for three months now and am so happy with the purchase. It makes very good espresso!

  • Verified Purchase

    This user earned $2.00 in rewards for writing this review.Learn More

    The Breville BES870XL Barista Express Espresso Machine is the BEST. I use this machine every single day and I don’t know how I survived without it. Easy to clean, holds a good amount of water. I love how sleek looking it is in the kitchen. It has totally replaced my Keurig.

  • Broke at 9m old. Breville are a NIGHTMARE!

    We really liked this machine for the first 9 months we used it and then it started making a horrible mechanical grinding sound when the water would flow. We decalcified, ran the cleaning cycle, changed the filter and nothing helped. So we flushed it out several times. Nope. We hoped in time it would just sort it's self out. It just got worse. A bit of background on the maintenance of our machine: I'm a stickler for having a clean espresso machine and had been running the cleaning cycle every 2 months, decalcifying as recommended in the booklet and changing the charcoal filter regularly. I have only ever used filtered water in it. It has been used at most once a day to make a double shot. Basically, it's been pampered. We googled the problem and discovered a Youtube video of someone demonstrating the exact same issue. There were dozens of comments from other people who had the exact same issue. Breville had even stated to one of them that it was a known issue. So about a month ago, we gave up and called Breville, at this point the machine is still under warranty. We called them at 2pm EDT on a business day and their phone lines were "closed". Tried again the next day, same thing. Even though their automated closed message says that they're open til 5pm. We tried again the next day and finally got through to someone. Before they would do anything with the machine she wanted us to try some alternative cleaning methods, which she said she would email to us. The email never arrived. I then emailed them to chase them up, I got a response 5 days later saying I'd need to call if I wanted assistance. We then called again yesterday, where we got the whole I'll email you some cleaning instructions and if it doesn't work call us back AGAIN. We finally got these instructions. We were instructed to run a cleaning cycle 3 times in a row. We did that, it made the sound worse. Called back again today (this is now the 5th time we've called). Only for them to tell us that they no longer replace these espresso machines if they're faulty, even though it states on their website: "Your Breville® product is covered by a one-year limited warranty from the date of purchase. Should your Breville product have a defect in product material or workmanship within the first year of purchase, Breville will arrange to have your original product returned to us, and will deliver an identical or comparable replacement to you, free of charge." Instead all they'll do is offer to try and repair it, we have to send it to their repair center where it will take over a month for them to attempt a repair on this pile of junk. If that fails then we're on our own. They said, alternatively, we could contact the retailer for a refund/exchange. However, because Breville have now screwed us around for SO long, our machine is now 3 days out of warranty so I doubt the retailer will help us. I am so upset with this purchase and will never buy another Breville product. Their product quality is dismal and their customer service is despicable.

  • Great coffee machine.
    Verified Purchase

    I got this product two to three weeks ago. My husband and I are addicted to this machine. He is experimenting different ways in making himself a delicious cup every morning. It is very easy to use. However, we haven't been able to get the perfect taste yet. We are still in our learning stage. I used to get my cup at Starbucks few times a week. Now I am actually saving money. I would recommend this to any coffee lover. This machine is amazing.

  • still going...
    Verified Purchase

    it's been 2 and a half years and it's been a wonderful machine. being able to make my own fresh ground coffee has made me a bit of a coffee snob! I appreciate the great coffee i get at home and even have friends and family who call it the best coffee ever.. i buy starbucks beans and make it at home .. has saved me hundreds already and looks amazing! ..love love love

  • Verified Purchase

    This user earned $2.00 in rewards for writing this review.Learn More

    This machine changed our morning ritual for the better. Perfect oat milk cappuccinos every time. It’s easy to use once you get to know it. there are great videos on line too as tutorials to getting the perfect coffee. I cannot recommend more!

  • Better than drip coffee.
    Verified Purchase

    Somewhat complicated but you tube videos help. We are still happy with this machine.

  • Verified Purchase

    This user earned $2.00 in rewards for writing this review.Learn More

    Finally made the jump and got a real espresso machine. Was definitely an experience learning how to dial in the grind and get the perfect timing with the brew. If you're willing to be patient, you will be so happy with the result!

Questions & Answers

  • Q:

    "Does the width of 13.2 inches include the dials/ controls on left and right in measurement??"

    • A:

      Yes, it's the total width of the unit

  • Q:

    "Is there a water filtration system included?"

    • A:

      There is a charcoal water filtration system in the machine with replaceable charcoal filter.

  • Q:

    "Can it make a latte, macchiato, americano, cappuccino, etc on its own or does it just make an espresso and you have to do the milk, etc by yourself?"

    • A:

      It makes espresso and has a frother for milk, but you do have to froth the milk separately. It will not mix the beverage for you.

  • Q:

    "What is the power source? Can you provide 220v 60hertz"

    • A:

      This requires 110-120 Volts.

  • Q:

    "Can you tell me the height of the BES870xl including the whole bean container please?"

    • A:

      The overall height is 16 - 16 1/4"

  • Q:

    "how is item 21094956 different from 15409955 ,besides extra items?Is it the same machine?"

    • A:

      It’s the same product, the only extra items are the cups and saucers, all other accessories shown are standard accessories that come with the unit in the 15409955 listing

  • Q:

    "Can you pour two espresso shots at once?"

    • A:

      Yes the porta-filter has different inserts so that you can set it up to make either make one shot or two. There also is a selector on the machine to choose 1 or 2.

    • A:

      Yes, you can select 2 cups.

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Shipping:

Usually leaves our warehouse in 1-2 business days. *

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Items must be returned in new or unused condition and contain all original materials included with the shipment.
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