How high order volume due to COVID-19 impacts your order:
- Order delivery is occasionally delayed
- Customer Care is experiencing longer than normal wait times
- The My Account link remains the fastest way to track orders, cancellations, returns, and parts requests.
1. Can I place an order? Will Overstock deliver the package? Yes, you can; and yes, we will. Overstock's activities are continuing. Our delivery times are accurate to the best of our knowledge, but state-level and national-level closure decisions may affect some orders. We will do our best to be as accurate as possible. You can find updated delivery times on the product detail page for each item and when you are checking out.
2. What's the status of my order and delivery?
Can I change the address on my order? You can track your order and deliveries from the Orders & Returns page. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. In order to change the address on your order, please reach out to our Customer Care agents.
3. Why are some items taking longer to ship, showing as “processing”? With many areas issuing stay-at-home orders due to COVID-19, some of our partners have had to reduce their staff significantly. Sometimes that means that warehouses have taken longer than normal to get your order on a truck. We have done our best to ensure that our delivery estimates are accurate, but our supply chain has had a few exceptions when unexpected events such as weather and warehouse closures have delayed deliveries. We are doing everything possible to ensure the safety of everyone in our network and we appreciate your patience.
4. Can I still make returns? Yes, though there may be some delays as our vendors continue to comply with regulations at their warehouses. Returns can be tracked by you in your account. In order to initiate a return or cancellation, please contact our Customer Care agents to begin the process. Overstock’s International Returns Policy can be reviewed here.
5. Is it safe to receive orders? For guidance on coronavirus, please refer to the World Health Organization website. Here is an excerpt from their website as of April 3, 2020- "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low."
6. What is Overstock doing to keep customers and employees safe? Overstock is committed to ensuring the safety of both our customers and employees. Our employees located at our headquarters are all now working from home, including our Customer Care agents, and our warehouses are following social distancing protocol and other official directives.
7. How much do you charge for shipping? During this challenging period, Overstock is now offering reduced shipping costs for international orders so that you can save more on the items you need.
8. How can I help those impacted by COVID-19? Overstock is currently matching all donations that our customers make at check-out to the American Red Cross. We have also donated bedding and cribs to our local children's hospital, and we volunteered our parking lot for COVID-19 testing. In the meantime, please stay home and stay safe.
If you would like more information, please visit our Help Center.
